Staying Relevant in Today’s Healthcare Landscape
1. Increase face time with clinical colleagues in direct patient care and take ownership of the entire testing process. This includes appropriate test selection and clear, concise interpretation to help improve experience and safety. Patient safety should always be #1.
2. Go Social! Get in front of partners and patients on social media—but don’t forget to interact with them! Engagement drives satisfaction. Remember: communication must be tailored for the audience and device, so don’t be afraid to go mobile, but make sure the content matters.
3. Establish targeted intervention strategies. Not only will the strategies become an effective process, but they will also streamline your workflow. Faster processes mean faster turnaround time, and that means happy patients.
4. Use data to manage populations. Data is your friend! And can help predict trends in healthcare, better equipping your lab for potential outbreaks.
5. Identify and eliminate waste in both space and process. It is easier said than done, but streamlining your workflow will maximize efficiency and productivity.
6. Update procedures and make sure they are documented. If you discovered a better way to perform an assay, get it validated and signed off by the supervisor and medical director. Retire old processes and celebrate the improvement.
7. Use peers and colleagues to improve technical skills. Find someone in the lab that has better technical skills and don’t be afraid ask to shadow or otherwise learn from them! If you are the technical expert, find the time to teach others. The strongest teams work together.